Traditional Enhanced 911 service (also known as E911) automatically sends 911 calls to the appropriate PSAP along with the user’s address and telephone number. (3) Service Relocation and Non-Native Telephone Numbers. Traditional 911 service automatically sends 911 calls to the appropriate local emergency responder, or Public Safety Answering Point (“PSAP”), based on the user’s telephone number. (2) Network Configuration. If your company’s network configuration does not permit Zoom Phone Service to connect, your company will not have access to Zoom Phone Service and therefore will not have access to 911 service. (1) Internet Connection Failure. If the Internet connection over which Zoom Phone Service is provided is interrupted, you and/or your company will not have access to Zoom Phone Service during that interruption and therefore will not have access to 911 service during that interruption. The FCC requires us to advise our customers of the circumstances under which 911 may not be available or may be in some way limited by comparison to traditional 911 service. Zoom Phone 911 Service: Zoom Phone 911 Service operates differently than traditional 911 service. This notification provides important information about the ability to connect to 911 emergency calling services using Zoom Phone Service.

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